This Privacy Policy explains how Galleon Entertainment Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you use the Galleon web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, residential address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we also record payment method references and transaction amounts to maintain accurate financial records and to investigate any disputes that may arise.

We also gather technical data as you browse our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this information to keep the platform secure, detect unusual or potentially fraudulent behaviour, and ensure that the site functions correctly for you. Cookies are used to maintain your session state and remember your preferences between visits. You may adjust your cookie settings through your browser at any time, though doing so may affect certain aspects of your experience on the site.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and all information is held on secure servers with restricted internal access. Only staff members who require access to your data in order to carry out their role are permitted to view it. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we share your data with external parties. Payment gateways and identity verification services receive only the information they need to process your transactions or confirm your identity. Where we are required to do so by a regulatory authority or law enforcement body, we will disclose relevant data in accordance with our legal obligations. All third parties we work with are required to handle your data securely and in line with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your records for the duration required by our licensing conditions and applicable legal obligations. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your data where we are not legally required to retain it. To exercise any of these rights, please contact us through the support channels available on the Galleon web platform. We will respond to your request within a reasonable timeframe. If you are not satisfied with how we have handled your data, you have the right to raise a concern with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the revised version will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we handle your data.